The Social Security and National Insurance Trust (SSNIT), has marked this year’s Customer Service Week in Accra. The weeklong event is on the theme “Team Service”.
In an interview, the Director-General of SSNIT, Dr John Ofori-Tenkorang, noted that social security coverage has been enhanced through the use of digital technology.
He indicated that the Trust’s commitment to leverage on digital technology to extend coverage has brought convenience to its Members and Clients.
“The theme for this year’s Customer Service Week celebrations – Team Service – falls in line with our resolve to build a Trust that is customer-focused; prioritise the needs of Members and Clients to ensure they are truly satisfied with our service delivery”, he noted.
“At SSNIT, we value the relationship we have with our Members and Clients. Without them, we are not in business. We will also use the week to celebrate all staff especially front-end workers who represent SSNIT and appreciate their commitment,” he added.
Customer Service Week is an international celebration on the importance of customer service and of the people who serve and support customers on a daily basis. The Week was instituted in 1991 and it is observed in the first week of October every year.
The celebration is also aimed at raising awareness on the value of customer service, rewarding employees for the significant work outputs, appreciating members and clients, improving morale at workplace and building on teamwork among others.
Some patrons of “Adom FM Family Kolor Party” – a family picnic, last Saturday at the Legon Botanical Gardens lauded the Trust for taking steps to extend pensions to self-employed workers and also ensuring convenience in the payment of contributions.
Each year, thousands of organisations across the globe namely, pensions and insurance industry, manufacturing, hospitality, government agencies, non-profits organisations among other institutions celebrate Customer Service Week.
The event offers a platform for service providers to sensitise their Members and Clients on the products and services they offer and the benefits of their products.
In May this year, SSNIT launched the Self-employed Enrolment Drive (SEED), to extend pension coverage to self-employed persons and workers in the informal sector.
SEED provides social protection in the form of partial income replacement for the self-employed during old age and in the event of invalidity.Nominated survivors of Members who pass on also benefit from a Lump Sum payment.
The Social Security and National Insurance Trust (SSNIT or the Trust) is a statutory public institution charged under the National Pensions Act, 2008 Act 766 (as amended by Act 883) with the administration of Ghana’s Basic National Social Security Scheme.
Currently, the Trust is the largest non-banking financial institution in Ghana. Its mandate is to cater for the First Tier of the Three-Tier Pension Scheme.
The SSNIT Scheme replaces part of lost income of Members due to Old Age, Invalidity or upon the death of a Member, where nominated dependant(s) receive a lump sum. It also pays Emigration benefits to non-Ghanaian Members who are leaving Ghana permanently.
The SSNIT Pension Scheme has an active membership of over 1.9 million contributors. In September 2023, the Trust paid a total of over GH¢372.87 million to some 241,675 pensioners. The highest earner receives GH¢169,725.89 per month, while the lowest-earning new pensioner gets GH¢300.00.