If Ghana was a sane country, so-called mobile telecommunications giant, MTN, would have been out of business by now or at least might have lost a lot of customers.
The media which also supposed to be the fourth estate of the realm and must provide voice to the voiceless has also been compromised by MTN.
A lot of journalists because of tokenism have also turned a blind eye to the frustrations customers of the telecommunications company are going through.
Customers of MTN last Friday were left frustrated, because they can neither buy data or credit. A company does is good at sending unsolicited messages couldn’t find it necessary to send messages to its customers informing them of the problem or efforts they are making to restore those services.
Media organizations, hold government accountable because the citizens pay taxes to them, and expect certain deliverables.
Service providers, are also paid to provide certain services, and anytime they fail, they same energy the media expend attacking and criticizing government, must equally be applied to demand that, they also do the needful.
MTN must stop chewing more than they can swallow, if they cannot provide the service required of them.
MTN cannot deny that its coming to Ghana is one of the best business moves it ever made. Before they came to this country, not many people knew them outside the confines of their offices in South Africa.
As a newspaper, we will continue to demand that not only must government be accountable, but service providers who are also taking advantage of the docility of Ghanaians.
As a country, we hardly quantify how much people lose when they are unable to access services. Someone might have lost out of a deal because last Friday, because he or she was unable to buy data to call a business partner abroad or in even Ghana.
MTN also gets away with unwholesome practices, because the regulatory apparatus is lax. The country seem beggarly in her approach to the quest for foreign investors who give the erroneous impression that they are doing Ghana a favour.
In spite of consistent complaints by subscribers, they seem not to be bothered and their services have remained the worst in the country.
As a newspaper, we urge the policy makers to whip MTN and others in its mold in other sectors into line.
