Emirates and Uber have announced a strategic partnership through a Memorandum of Understanding (MoU) to explore ways to make journeys more seamless, effortless and rewarding for travellers. This includes enhancing the on-ground mobility experience for Emirates customers, while offering Skywards members loyalty benefits when using the Uber platform across select markets within the Emirates network.
The MoU was signed by Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer and Anabel Diaz Calderon, Vice President and Head of EMEA Mobility at Uber.
Through this partnership, Emirates and Uber will work towards introducing several initiatives to offer travellers more seamless and effortless journeys. These include; Developing an integrated booking experience that combines Uber Rides Vouchers with flight bookings for easier airport transfers or in-city rides. Additionally, Emirates and Uber will explore offering Uber rides to and from the airport for select Emirates customers, supporting a complete door-to-destination experience.
The partnership will explore strategic opportunities to closely collaborate on offering Skywards members in the UAE the opportunity to earn on rides or redeem their miles for Uber app credits or vouchers. Emirates Skywards will also explore ways for members in the UAE to benefit from earning Miles on Uber rides across select markets in the Emirates network.
Another area of collaboration will include exploring opportunities around Last Mile delivery initiatives for Emirates Courier Express, leveraging Uber’s advanced technology platform and vast network of global Delivery partners to enhance customer reach, speed and efficiency.
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Adnan Kazim said: “Emirates is excited to join forces with Uber as part of our commitment to delivering seamless travel experiences. In the months ahead, we’ll closely work together to leverage our combined capabilities in travel and technology to expand planning options, create more connected end-to-end journeys across our network, and introduce exciting new benefits for our Skywards members. We look forward to a successful partnership and the valuable opportunities it will create for our customers.”
Commenting on the partnership, Anabel Diaz Calderon, Vice President, Head of EMEA Mobility at Uber said: “We’re thrilled to partner with Emirates, a global leader in aviation, to shape the future of travel. With tailored Uber airport rides offering seamless door-to-destination journeys and loyalty benefits for Uber and Emirates customers, this collaboration will redefine the travel experience for millions of passengers.”
To maximise awareness around the rollout of initiatives under the partnership, Emirates and Uber will explore leveraging cross promotional marketing campaigns across the airline’s network.
Commercial, technical implementation and reward structure integrations will be determined in the coming months.
About Emirates
The Emirates story started in 1985 when operations was launched with just two aircraft. Today, the airline, flies the world’s biggest fleets of Airbus A380s and Boeing 777s, offering customers the comforts of the latest and most efficient wide-body aircraft in the skies.
Emirates inspire travelers around the world with its growing network of worldwide destinations, industry leading inflight entertainment, regionally inspired cuisine, and world-class service.
