The management of the Electricity Company of Ghana (ECG) has announced that the technical challenge that interrupted the purchase of prepaid credit has been resolved in some parts of the country.
Currently, customers in Greater Accra, Central, Eastern, Western and Volta regions can visit District offices to purchase electricity, the management said in a statement on Thursday September 29.
The statement added “customers should please note that our team is working to restore the systems in the affected areas including Kumasi and Tema as well as the 3rd party vending centres and the Mobile App.
ECG says it is still working to resolve the challenges in the other areas affected by the challenge.
On Wednesday September 28, the ECG announced that purchase of power had been disrupted by technical challenges.
The challenges, according to ECG, affected the prepaid metering system.
Affected areas are Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru Koforidua, Nkawkaw and Tafo.
“Affected customers should please note that our ICT system is working assiduously to correct the anomaly and restore the system to normalcy,” a statement by the ECG management said.
It added “We apologize for the inconvenience caused by this technical challenge.”
