Emirates in Ghana is closing 2021 on a high, picking up five accolades from prestigious business associations and media outlets in the country. The annually held awards were based on nominations and votes from industry leaders and customers, providing top marks to the airline for its high business standards, professionalism, market competitiveness, award-winning service and product, customer service and innovations during this unprecedented period for the industry.
In May, Emirates was recognized as Outstanding Airline Company of the Year by Ghana’s West Africa Business Excellence Award. The airline was also honoured as International Airline Brand of the Year at the 2021 Ghana Business Standard Awards in August. In October, the airline received two gongs, which included Outstanding Customer Service Award at the 2021 National Customers Choice Awards Ghana and Airline of the Year International at the 4thGhana Business Awards. The most recent award was Premium Quality Global Airline Brand of the Decade at the 5th Global Business Quality Awards 2021that happened in November.
Emirates Country Manager for Ghana and Ivory Coast, Catherine Wesley reflecting on the year said, “We are honoured and humbled to be recognized by the industry and business community, as well as travellers in Ghana with five awards in 2021. It’s particularly meaningful that this recognition came during the most challenging period in our history, when the warm hospitality and top-notch service delivered by our teams every day made the difference for our customers. As we move into recovery, our people-first actions will continue to drive our decisions and build on the trust earned during the pandemic.”
Wesley added: “Providing a memorable journey through a digital first experience and introducing seamless travel solutions is an important part of our business moving forward. We will continue to exceed expectations as we welcome passengers onboard during this festive season, connecting them to family and friends, whilst prioritizing their health and safety throughout their journey.”
In the past year, Emirates introduced multiple customer centric innovations for a seamless and safe journey. The airline has introduced comprehensive set of safety measures and was the first to implement the IATA Travel Pass across six continents and the world’s first complete biometric journey, which now includes over 30 biometric cameras in active operation at its Dubai airport hub, from check-in counters, to the entrances of its First and Business Class lounges and at select boarding gates. Additionally, the airline has introduced the option of self check-in and bag drop kiosks for all customers, with six stations in its Business and First Class check-in area, and 24 in the Economy Class check-in area at Dubai International Airport.
Emirates continues to lead the industry with innovative products and services and recently took its customer care initiatives further with even more generous and flexible booking policies, which have been extended to 31 May 2022, Covid-19 medical travel insurance, and is helping loyal customers retain their miles and tier status.
Since it safely resumed tourism activity in July 2020, Dubai remains one of the world’s most popular holiday destinations, especially during the winter season. The city is open for international business and leisure visitors. From sun-soaked beaches and heritage activities to world class hospitality and leisure facilities, Dubai offers a variety of world-class experiences. It was one of the world’s first cities to obtain Safe Travels stamp from the World Travel and Tourism Council (WTTC) – which endorses Dubai’s comprehensive and effective measures to ensure guest health and safety.
Dubai is currently hosting the world for Expo 2020, happening between October 2021 and March 2022. Through the theme of Connecting Minds, Creating the Future, Expo 2020 Dubai aims to inspire people by showcasing the best examples of collaboration, innovation and cooperation from around the world.