The Driver Vehicle and Licensing Authority (DVLA), has started the process of using the internet to provide service at the convenience of customers across the country.
The internet service delivery process dubbed, the DVLA Express Mobile Service, is a system where upon the request of institutions or group of persons; personnel of the authority, would be dispatched to deliver services like renewal of license, learner driving license, upgrading of license, conversion of foreign driver’s license, issuance of duplicate license and international driver permit at their door-steps.
The process which will be made available to customers in the Greater Accra, Central, Western and Ashanti regions, is expected block the illicit activities of ‘Goro’ boys in the issuance of driving licenses in the country.
In view of this, the DVLA, has acquired two mobile vans that would be made available to a minimum of twenty persons to register at a service fee of 90 Ghana Cedis even on weekends from 9 : AM to 4: PM.
The service, even though would be at the convenience of customers, the statutory fees charged by the Authority remain the same.
Speaking at the launch of two vans in Accra; Noble Appiah, Chief Executive of DVLA, said the authority has 27 offices across the country that provide varied services.
According to him, this means that a large number of people, do not easily have access to the services of the authority.
He noted that to a large extent has contributed to the growing negative incidence of the phenomenon of the ‘Goro’ boys.
“Our express mobile service is one of the initiatives we believe will increase access to services rendered by the authority”, he said.
He added that, the branded mobile vans, were ready for service delivery on Monday, August 8, at Ellembele in the Western region.
He gave the assurance that, two additional vans would be purchased by the authority by December this year.
He revealed that, the authority intends replicating the service in all ten regions of the country by the middle of next year.
He noted that the service is targeted at corporate institutions, associations, tertiary institutions, organized driver unions and any other recognized groups or institutions.
The authority is dedicated to providing excellent customer service to its customers and the mobile service was one of the initiatives DVLA brings to the door -steps of customers.
The mobile service is part of the several initiatives the authority has deployed to increase access to its services across the country he said.
Another way the authority was going to use the mobile service is to publish in the newspapers the place, time and the districts the vans would be visiting for customers to access the service of the van across the country.